Privacy Policy

ACS Electrical ("ACS Electrical", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, request a quote, engage our services, or otherwise interact with us.

We comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your personal information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

ACS Electrical provides residential and commercial electrical services throughout Perth and surrounding areas.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Property address
• Postal address
• Business name
• Service requirements and job details
• Contact form information
• Communications with ACS Electrical
• Payment and invoicing information
• Booking and appointment details
• Website usage information
• IP address
• Browser type and device information

We only collect personal information that is reasonably necessary to provide our services or conduct our business activities.

We may collect personal information directly from you when you:

• Submit an online enquiry
• Request a quote
• Call or email us
• Book a service
• Complete a contact form
• Subscribe to marketing communications
• Leave a review
• Interact via social media
• Participate in surveys or promotions

We may also collect information automatically through our website using cookies, analytics tools, and tracking technologies.

We collect and use personal information to:

• Provide electrical services
• Prepare quotations and estimates
• Schedule appointments
• Respond to enquiries
• Communicate about services and projects
• Process payments and invoices
• Improve our website and customer experience
• Send service updates
• Deliver marketing communications (where permitted)
• Comply with legal obligations
• Prevent fraud and maintain website security

ACS Electrical may use digital marketing and analytics platforms including Google Ads, Google Analytics, Google Tag Manager, Google Business Profile, and Meta (Facebook and Instagram) advertising platforms.

These platforms may use cookies, tracking pixels, conversion tracking, and similar technologies to help us:

• Measure advertising performance
• Understand website usage
• Improve user experience
• Deliver relevant advertisements
• Track form submissions and phone call enquiries

Our website may use cookies and similar technologies. Cookies help us remember website preferences, improve functionality, analyse traffic, measure advertising performance, and enhance user experience.

You may disable cookies through your browser settings; however, some website functionality may be affected.

We may disclose personal information to:

• Employees and contractors
• Service providers assisting with business operations
• Website hosting providers
• Marketing and advertising platforms
• Accounting and payment processing providers
• Legal, regulatory, or government authorities where required by law

Some third-party technology providers we use may store or process information outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that service providers maintain appropriate privacy and security standards.

We take reasonable steps to protect personal information from unauthorised access, misuse, interference, loss, modification, or disclosure. Security measures may include:

• Secure website hosting
• Password protection
• Restricted staff access
• Secure cloud-based systems
• Industry-standard security practices

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed as completely secure.

You may request access to personal information we hold about you. You may also request corrections if you believe information is inaccurate, incomplete, or out of date.

Requests should be made using the contact details listed below. We will respond within a reasonable timeframe.

We may send promotional emails, newsletters, or service updates where permitted by law. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

Opting out of marketing communications does not affect service-related communications.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date. We encourage users to review this policy periodically.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For privacy enquiries, requests, or complaints, please contact us through our website contact form or by phone.